Privacy Policy

Last updated: July 2025

At SOAR Wellbeing, your privacy matters. This Privacy Policy explains how I collect, use, and protect your personal information when you visit the website or receive a treatment. I am committed to safeguarding your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

SOAR Wellbeing is owned and operated by me, Jordan Jeffries, a self-employed holistic therapist based in Troon, Scotland. If you have any questions about how your information is handled, please get in touch at:

Email: jordan@soarwellbeing.com

2. What Information I Collect

Depending on how you engage with SOAR Wellbeing, I may collect the following personal data:

When you book a treatment:

Name
Email address
Contact number
Relevant medical history and health information
Treatment notes (to support continuity of care)

When you visit the website:

IP address
Browser type and device information
Pages visited and time spent (via analytics tools)

When you sign up for emails:

Name (optional)
Email address

3. How Your Information Is Used

Your data is used only for legitimate purposes, such as:

Booking, confirmation, and delivering your treatments
Contacting you about your appointment
Maintaining safe, personalised records of your care
Sending occasional emails or wellbeing updates (if you opt in)
Improving the website and service service experience through anonymised analytics

4. Marketing & Email Consent

You will only receive marketing emails if you have actively opted in. These emails may include:

Seasonal updates
Wellbeing tips
Exclusive offers or availability notices

You can unsubscribe at any time by clicking the link in the email or contacting me directly.

5. How Your Information Is Stored

Client records are stored securely in password-protected systems or locked files
I retain treatment records for a minimum of 7 years, in line with insurance and legal obligations
Your data is never sold or shared with third parties without your explicit consent

6. Cookies & Website Analytics

The SOAR Wellbeing website may use standard cookies and third-party tools (e.g., Google Analytics) to:

Improve website performance and user experience
Understand visitor behaviour in an anonymised way

You can choose to accept or reject non-essential cookies when visiting the site.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Withdraw consent for marketing at any time
Lodge a complain with the Information Commissioner's Office (ICO) if you believe your data has been misused

To make a request or exercise your rights, contact me at jordan@soarwellbeing.com

8. Policy Updates

This policy may be reviewed and updated from time to time. Any changes will be reflected on this page, with the date at the top indicating the latest version.

If you have any questions or concerns about how your data is handled, please don't hesitate to get in touch. I'm here to ensure you feel safe, respected, and supported in every interaction with SOAR Wellbeing.

Warmly,

Jordan - SOAR Wellbeing